Shipping policy
Shipping policy
Last updated: 20/05/2026
Where we ship
We ship to all Australian addresses, including metro, regional, and remote areas, and to PO Boxes and Parcel Lockers. We do not currently ship internationally, and we cannot arrange shipping to freight forwarders or third-party redirection services on your behalf.
Handling time
All orders are packed and dispatched from Sydney within 1-2 business days of order confirmation (Monday to Friday, excluding NSW public holidays). Orders placed on weekends or public holidays are processed on the next business day.
Delivery options and costs
| Service | Delivery time | Cost | Free on orders over |
|---|---|---|---|
| Standard Shipping | 2–8 business days | $3.95 | $50 |
| Express Shipping | 1–3 business days | $11.95 | $110 |
Delivery times are estimates provided by the carrier and begin from the day the order is dispatched, not the day the order is placed. Remote and rural deliveries may take longer than the ranges above.
Carrier
Orders are shipped with Australia Post and are fully tracked. You will receive a tracking number by email as soon as your order leaves our Sydney warehouse.
Signature on delivery
Standard and Express parcels are sent as Authority to Leave by default. If you would prefer Signature on Delivery, please note this in the order comments at checkout. Once a parcel has been handed to the carrier, risk of loss or damage passes to the customer, as set out in clause 7.2 of our Terms of Service.
Undeliverable addresses
If a parcel is returned to us because the address was incorrect, incomplete, or unable to be accessed by the carrier, we will contact you to arrange re-delivery. Re-delivery is charged at the standard shipping rate.
Delayed or lost parcels
If your tracking has not updated for more than 7 business days, or your parcel has not arrived within the delivery window above, email us at contact@dlux-essentials.com with your order number and we will open a case with the carrier. If a parcel is confirmed lost, we will either replace it or issue a full refund.
Returns
For change-of-mind and faulty-goods returns, please see our Refund Policy.
Contact
Email: contact@dlux-essentials.com
Mailing address: DLUX Essentials, PO Box 1549, Chatswood, NSW 2067, Australia
We respond to shipping enquiries within 1 business day.